Terms of Service

Last updated 11 November 2026

These terms are the agreement between you and the operator of Toucanpost (“we”) for using Toucanpost. By creating an account you accept them. If you use Toucanpost for a company, you accept them on its behalf.

The service

Toucanpost publishes the posts you write to the social accounts you connect, at the times you choose, and shows you their statistics and comments. It is available in the web app, through an API, and to AI assistants through an MCP server.

Your account

• You must be at least 16 and give a working email address.
• Keep your password, passkeys and API keys to yourself. What is done with them is your responsibility.
• If you invite people to a workspace, you decide what they may do there and answer for what they do with that access.
• Tell us at once if you think someone else has got into your account.

Your content

What you write and upload stays yours. You give us permission to store it, adapt it technically (resizing an image, converting a format) and send it to the networks you select, for the sole purpose of running the service for you. You confirm that you have the right to publish it.

Connected social networks

You may connect only accounts you are entitled to manage. Each network has its own rules, and you must follow them when you publish through Toucanpost; connecting a YouTube channel means you also accept the YouTube Terms of Service. The networks are run by other companies. They can change, limit or switch off what outside tools may do, and a feature that depends on them may stop working without notice from us.

What is not allowed

• Spam, deceptive or unlawful content, or content that infringes someone else's rights.
• Fake engagement of any kind: bought followers, automated likes or comments, or accounts run to mislead.
• Getting around the limits of your plan, of the API, or of a social network.
• Trying to break into the service, disrupt it, or reach other customers' data.
• Reselling the service without our written agreement.

We may suspend an account that does any of this, immediately if the harm is serious.

AI features

AI drafts and reply suggestions are proposals for you to read and edit. They can be wrong. Nothing an AI writes is published until you choose to publish it, and what you publish is your responsibility.

Plans and payment

• The free plan costs nothing. Paid plans are billed in advance, monthly or yearly, through Stripe.
• Prices are final. We are not registered for VAT, so none is added and none is shown on invoices.
• A subscription renews automatically until you cancel it on the Billing page.
• When you cancel, the plan stays active until the end of the period already paid for, then drops to free.
• Payments for a period that has started are not refunded, except where the law gives you that right. Consumers in the EU may withdraw within 14 days of their first purchase if they have not asked us to start the service during that time.
• AI credits included in a plan reset each calendar month. Credit packs you buy do not expire while your account exists and are not refundable once used.
• Posting to X is a separate add-on ($10 a month for 100 posts), because X charges us for each post.
• We may change prices for future periods and will tell you by email at least 30 days before.

Availability

We work to keep Toucanpost running and your scheduled posts on time, but we do not promise uninterrupted service. A post can fail because a network rejects it or is unreachable; the app shows you when that happens and lets you retry. The service is provided as it is, without warranties beyond those the law requires.

Liability

To the extent the law allows, we are not liable for indirect losses such as lost profit, reach or data, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits liability that cannot be limited by law, including for intent, gross negligence, or your rights as a consumer.

Ending the agreement

You can stop at any time by deleting your account on the Security page; the Privacy Policy describes what that removes. We may close an account that breaks these terms, or with 30 days' notice for any other reason, refunding the unused part of anything prepaid in that case.

Changes to these terms

We may update these terms. If a change matters, we will email account holders at least 30 days before it takes effect. Continuing to use Toucanpost after that date means you accept the new terms.

Law and contact

These terms are governed by the law of the country where the operator of Toucanpost is established, without taking away any protection the law of your own country gives you as a consumer. Questions go to the contact given in your account emails.