Terms of Service

Last updated 12 November 2026

These terms are the agreement between you and the operator of Toucanpost (“we”) for using Toucanpost. By creating an account you accept them. If you use Toucanpost for a company, you accept them on its behalf.

The service

Toucanpost publishes the posts you write to the social accounts you connect, at the times you choose, and shows you their statistics and comments. It is available in the web app, through an API, and to AI assistants through an MCP server.

Your account

• You must be at least 16 and give a working email address.
• Keep your password, passkeys and API keys to yourself. What is done with them is your responsibility.
• If you invite people to a workspace, you decide what they may do there and answer for what they do with that access.
• Tell us at once if you think someone else has got into your account.

Your content

What you write and upload stays yours. You give us permission to store it, adapt it technically (resizing an image, converting a format) and send it to the networks you select, for the sole purpose of running the service for you. You confirm that you have the right to publish it.

Connected social networks

You may connect only accounts you are entitled to manage. Each network has its own rules, and you must follow them when you publish through Toucanpost; connecting a YouTube channel means you also accept the YouTube Terms of Service. The networks are run by other companies. They can change, limit or switch off what outside tools may do, and a feature that depends on them may stop working without notice from us.

What is not allowed

• Spam, deceptive or unlawful content, or content that infringes someone else's rights.
• Fake engagement of any kind: bought followers, automated likes or comments, or accounts run to mislead.
• Getting around the limits of your plan, of the API, or of a social network.
• Trying to break into the service, disrupt it, or reach other customers' data.
• Reselling access to Toucanpost itself without our written agreement. Agencies managing their clients' accounts in their own workspaces are welcome.

We may suspend an account that does any of this, immediately if the harm is serious.

AI features

In the app, AI drafts and reply suggestions are proposals for you to read and edit. They can be wrong. Nothing an AI feature writes in the app is published until a person chooses to publish it, and what you publish is your responsibility. An AI assistant you connect yourself is covered by the next section.

API, MCP and automation

You can let your own software, automation tools and AI assistants use Toucanpost through an API key, either directly or through our MCP server. A key with write access can create, schedule, change and publish posts and answer comments in its workspace without anyone approving each action; approval steps you set for team members in the app do not apply to it. You choose who gets a key, whether it may write or only read, and from which addresses it may be used, and you can revoke it at any time on the Developers page. We carry out what a valid key asks for and do not check whether each instruction is what you meant, so what is done with your keys is your responsibility. Nothing here excludes liability that cannot lawfully be excluded.

Plans and payment

• The free plan costs nothing. Paid plans are billed in advance, monthly or yearly, through Stripe.
• Prices are final. We are not registered for VAT, so none is added and none is shown on invoices.
• A subscription renews automatically until you cancel it on the Billing page.
• When you cancel, the plan stays active until the end of the period already paid for, then drops to free.
• Moving to a bigger plan, adding seats or adding the X add-on takes effect at once, and the difference for the rest of the current period is charged then. Moving to a smaller plan, from yearly to monthly billing, removing seats or removing the add-on takes effect at the end of the period already paid for. Each step shows what changes and the amount to be charged before you confirm it.
• Payments for a period that has started are not refunded, except as set out here or where the law gives you that right. If you are a consumer in the EU, you may withdraw from a paid subscription within 14 days of buying it by writing to us, and we will refund that payment in full.
• AI credits included in a plan reset at the start of each calendar month (UTC). Credit packs you buy do not expire while your account exists and are not refundable once used.
• Posting to X is a separate add-on ($10 a month for 100 posts, where a post containing a link counts as 5), because X charges us for each post and more for one with a link.
• We may change prices for future periods and will tell you by email at least 30 days before.

Availability

We work to keep Toucanpost running and your scheduled posts on time, but we do not promise uninterrupted service. The social networks are run by other companies, and we cannot guarantee that one will accept, publish, show or keep a post at a particular time. A post can be delayed or fail because of a network's limits, an expired authorisation, a restriction on the account, an outage, moderation or a change in the network's rules. The time you schedule is when Toucanpost starts publishing, not a promise that the post will be public at that moment. The app shows the status of each post and lets you retry one that failed. Beyond what the law requires, the service is provided as it is.

Liability

If you use Toucanpost for business, then to the extent the law allows: we are not liable for indirect or consequential losses, such as lost profit, business, reach or expected revenue; and our total liability for all claims arising from the service is limited to what you paid us in the twelve months before the event that gave rise to the claim, or 100 euros if that is more. If you are a consumer, these terms do not restrict your statutory rights. Nothing here limits liability that cannot be limited by law, including for intent and gross negligence.

Ending the agreement

You can stop at any time by deleting your account on the Security page; the Privacy Policy describes what that removes. We may close an account that breaks these terms, or with 30 days' notice for any other reason, refunding the unused part of anything prepaid in that case.

Transfer of the service

We may transfer the running of Toucanpost, with its business and our agreements with customers, to another legal entity, for example when the business is incorporated, merged or sold. We will tell you before the entity responsible for the service changes, and do it in line with the law, including data protection law and any consent it requires. A transfer does not reduce your rights as a consumer.

Changes to these terms

We may update these terms, for example when the service, the law or our providers change. If a change matters, we will email account holders at least 30 days before it takes effect. If you do not agree, you can cancel your subscription or delete your account before that date, and we will refund the unused part of a subscription paid in advance. Otherwise the new terms apply from that date.

Law and contact

These terms are governed by the law of the country where the operator of Toucanpost is established, without taking away any protection the law of your own country gives you as a consumer. If something does not work as these terms describe, tell us at the contact given in your account emails and we will deal with it within 30 days. If you are a consumer and we cannot settle a dispute between us, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.gov.cz), which handles out-of-court consumer disputes.